How to Fix Canon MX310 Scanner Not Working?

Canon MX310 is an inkjet printer that also supports scanning, copying, and fax abilities, but sometimes, the scanner may not work.

In most cases, the issue arises if the driver is not installed correctly or if the USB connection is not working properly.

The scanner may also stop working if the Windows Image Acquisition service or the other related services are not running. 

Why is my Canon printer not scanning?

Whether it’s the Canon MG3620 scanner not working or MX310 not working issue, the scanner issue mostly arises due to:

A new Canon scanner, which may not be compatible with your operating system (OS)

An issue with the connectivity, for example, the USB cable is not connected properly to the PC

A recent upgrade to Windows 10/11 may require you to update your printer/scanner driver

Canon scanner is not connected to your WiFi, hence, check if the WiFi is active and connected

Outdated, missing, or corrupted device drivers for the Canon scanner

Virus or malware attack or if the system is hacked, causing it to freeze, crash, or restart unexpectedly

The first thing you can do is restart your computer, shut down your scanner for a couple of minutes, and then turn it on the back again.

How do I fix the Canon mx310 scanner?

1) Update your Canon MX301 scanner driver

If you recently upgraded to Windows 10 or 11, you may have lost third-party drivers after the update. This could be the reason why your driver is missing and the scanner is not working. To fix this problem, you need to update the drivers manually.

You need to install a reliable driver tool, which you can use to update your Canon MX310 driver automatically. DriverFix is ​​one of the tools you can use in this situation. This will help you update drivers automatically.

Plus, it will help you prevent damage to the computer due to incorrect driver installation. In addition, you will get full reports of outdated, damaged, or missing drivers.

2) Set it to Work in Compatibility Mode

Below are the steps to get your printer running in compatibility mode.

Step 1: Navigate to the Scanner icon and then right-click on it to select Properties.

Step 2: Access the Properties dialog box and then select the Compatibility tab.

Step 3: Next, you have to go to the Compatibility Mode field and then select Run this option in the Compatibility for option.

Step 4: Select Apply and then click OK to save the changes.

After that, check if your Canon MX310 scanner is working or not.

3) Run your Hardware and Peripherals troubleshooter

Below are the steps to run the Hardware and Devices troubleshooter.

Step 1: Press the Windows and R keys together to open the Run dialog box.

Step 2: Enter cmd in the search box and then press Ctrl+Shift+Enter. Press these keys together to launch Command Prompt.

Step 3: After that, you need to copy and paste the command msdt.exe /id DeviceDiagnostic in the Command Prompt window and then press the Enter key.

Step 4: Access the Hardware and Devices troubleshooter and select Advanced.

Step 5: Next, select Apply repair automatically and then Next.

Step 6: After that, the troubleshooter will start detecting any problem with the scanner and if you find any issue then you should fix it immediately.

4) Check the status of essential services

Given below are the steps to check the status of required Windows services.

Step 1: Launch Run Console by simultaneously pressing Windows and R keys.

Step 2: Enter services.msc in the search box and then hit the Enter key.

Step 3: Start searching for Windows Imaging Service given on the right side of the Service Manager.

Step 4: Right-click on WIA Service and then select Properties.

Step 5: Access the Properties dialog located under the General tab. After that, select Startup type and then set the field to Automatic.

Step 6: Next, select the service status and check if it is running.

Step 7: After that, select Start to run the service.

5) Do a Clean Boot

If you want to know how to perform a clean boot then read the steps mentioned below.

Step 1: Press the Windows key and the R key together to launch the Run function.

Step 2: Enter the wrong configuration in the search box and then select OK.

Step 3: Open the System Configuration window and then navigate to the Services tab. Then select the option Hide all Microsoft services. Next, select the Disable All button.

Step 4: Next, you have to go to the Startup tab and then select Open Task Manager.

Step 5: Go to the Startup tab and then select Task Manager. After that, right-click on your first service in the list and then select Disable option.

Step 6: Repeat step 5 for all other services.

Step 7: Close Task Manager and then come back to the System Configuration window.

Step 8: Select Apply and then click OK to save the changes

Source: - https://allprinters-customercare.com/canon-mx310-scanner-not-working/